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This is not the first time I interact with the awesome customer service from Precision Marine, and when I thought it couldn't be any better, Michael went way above and beyond and helped me with an urgent delivery for my 180 gallon tank. I'm truly impressed, he treated my $5 transaction as if it was a several thousand dollars deal! You guys absolutely rock!!!
R48 Pro Plus Sump
Excellent craftsmanship as always. Spent some time via email and phone calls with Mike and always able to spend time discussing products and best options for me. Thanks and keep up the great work!
I "chatted" customer support on the website at around 4:15 pm est about a PH probe mount for my calcium reactor on my high end only Acro tank. By 4:45 pm that same day ... The part was in the mail shipped priority !! Customer service does not get any better than that !! I wasn't sure what to expect having never used PM's customer support, but with what happened today ... I'm a Precision Marine calcium reactor user for life
I’ve had nothing but great support from Precision Marine. Whether it was older products that I’ve had questions about or ordered new equipment. You’ll always get a quick response from these guys! Very happy with products and service, keep it up!
Very pleased with the quality of everything I buy from Precision Marine. So far an R48 sump, Curve B9 skimmer and a reactor.
Fantastic customer service
This is an amazing company with fantastic customer service. I received unbelievable service and follow-up service after my purchase, going far above and beyond all expectations, including direct contact with the GM to ensure I had the best information for my unique requirements. I would purchase any future sump systems and accessories through Precision Marine....
Super fast shipping
I placed my order at 2pm and had a tracking number in an hour. Great customer service!
I had never ordered a sump like this before, so my first time was scary but I talked to PM customer service a few times and decided to pull the trigger. After I placed the order it was the smoothest transaction I have ever had to make. The sump arrived and the craftsmanship is unbelievable. No air bubbles trapped in seams, just a beautiful, well designed sump.